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The staffer calculates coverage requirements by quarter hour based on
forecasted workload. A variety of factors are considered when
generating staffing requirements including:
-
Minimum
and maximum staffing limits by function
-
Productivity
rates
-
Customer
service objective
-
Traffic
patterns
-
Pre-open
and post-closing recovery
-
Task
activities not driven by customer arrival rates
User defined productivity rules can be established to
reflect non-linear productivity relationships that provide for increasing
productivity as customer traffic increases.
In addition, the staffer includes a proprietary queuing model that can be used to set
staffing levels to achieve a wait time and/or line length objective for check
out operations.
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