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Scheduling
The Q/SERV Scheduling application is formed from the forecasting, planner,
staffer, and scheduling components, and includes the following capabilities:
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Forecasting - Q/SERV provides comprehensive
forecasting for selling and non-selling functions based on sales,
transaction volume, or other drivers. POS data is typically used as
the basis of the calculated forecast. Q/SERV takes into account holidays,
promotions, and other special events. Q/SERV produces forecasts at the level
of detail needed to support scheduling while most merchandise systems do not.
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Staff planning and budgeting - Using its own
sales forecasts or externally produced forecasts, Q/SERV determines
department budgets in dollars, base hours, and flex hours. Q/SERV
automatically adjusts plans and staff requirements for extended store hours,
promotions, and holidays. With a single mouse click Q/SERV will generate
daily plan hours and costs by scheduling area to achieve a store or company level
productivity or selling cost objective for a week, month, or season.
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Target coverage analysis - Based on the plan
above, the Q/SERV staffer computes the ideal coverage by time of day for each
function independent of current staffing constraints. The result is the true
coverage objective.
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Schedule generation - The Q/SERV scheduler
provides the best match to the target coverage requirements subject to
associate preferences, constraints, and corporate scheduling rules. Q/SERV
easily handles vacations, holidays, special events, associate goals, and fixed
and flexible schedules.
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Schedule auditing - To
ensure that operator edits are actually improving coverage, Q/SERV provides
comprehensive audit reports that show why edits were made and how edits have
impacted coverage and cost.
Although the above is typically implemented as
an integrated package, the components can easily be used independently in
conjunction with other systems. For example an external
forecasting system can be used in lieu of the Q/SERV forecasting component.
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