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The planner creates multi-period budgets for hours
and costs.
Q/SERV computes staffing requirements by 15 minute
period as a function of the forecasted workload, the standard
productivity rate, and the minimum and maximum staffing limits. Unfortunately, fluctuating sales sometimes make it impossible to achieve
productivity objectives during certain periods due to minimum staffing
limits. The plan generator deals with this issue by selectively
increasing productivity during periods of higher sales volume so that an
overall objective for productivity or selling cost can be achieved for the
planning period. Planning periods are typically a month or a season.
Note that a productivity or selling cost objective
can be set at the company level and the plan generator will create budgets
by store and scheduling area to achieve the company objective. The
planner also supports mid-period plan re-calculation. During plan
re-calculation Q/SERV uses actual information and updated forecasts to reset
plan hours for future weeks to achieve the overall plan for the period.
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