Benefits

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Benefits

In today's ultra-competitive environment retailers must pay the utmost attention to managing the single largest controllable cost - labor. Of course, managing the cost means much more than setting a budget. It means setting a budget that reflects overall productivity and customer service objectives, and ensuring that those objectives are obtained across the organization.

The diagrams below compare Q/SERV produced schedules with the inefficient and "uneven" schedules created by manual or spread-sheet oriented techniques.

Q/SERV provides a systematic approach to all aspects of labor management including forecasting, planning and budgeting, scheduling, and time accounting.

With Q/SERV numerous other benefits accrue to the retail constituency:

Customers - better served since sales associates are available when needed, resulting in shorter checkout lines and fewer walkouts.
Sales associates - ensures that each associate can be a revenue producer. Incentive plans work, commission arrears diminish, morale stays high, and better sales associates are attracted and retained. Schedules are perceived as fair and rational.
Store manager - automates the labor intensive tasks of forecasting, budgeting, labor planning, time and attendance, scheduling, and performance analysis. Q/SERV lets the manager produce better schedules than are possible using manual techniques, while freeing time for customer service, and for training and motivating associates.
Bottom line - Q/SERV benefits the bottom line by imposing discipline on the labor management function. No one can avoid the trade-offs between costs, customer service levels, and employee satisfaction. But for each labor dollar, Q/SERV helps ensure the best possible customer service and the greatest possible employee satisfaction.